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HOW IT WORKS

From evaluation to payout.
We keep it simple.

We start by understanding your phone and what matters most to you. Then we explain your options, verify the device, coordinate the transfer, and keep you informed through payout.

01

REQUEST AN EVALUATION

Tell us about your phone and your goals.

Start with our evaluation form or contact us directly. We discuss the phone's model, storage, carrier, cosmetic and functional condition, and any known repairs or issues. We also talk about your current needs, expected timeframe, and compensation expectations so we can determine which path may offer the best combination of value and convenience.

Submitting an evaluation does not obligate you to proceed.

02

PRELIMINARY DEVICE VERIFICATION

We review the phone before asking you to send it.

During the evaluation phase, we review identifying and device-status information such as the IMEI, model, storage, carrier or unlocked status, and available records that may indicate lost or stolen status, activation-lock concerns, or other eligibility issues.

We may also review available information for financing or lease concerns. Some financing information is not publicly available, so seller representations or additional verification may be required.

This initial review is preliminary. Final approval occurs after the physical phone is received and inspected.

03

REVIEW YOUR OPTIONS

Choose the path that fits your needs.

Direct Buyout

For customers who prefer a straightforward sale, CacheWood may purchase an eligible phone directly. We discuss the expected compensation and next steps before you agree to proceed.

We Sell It for You

If your priority is maximizing the opportunity for resale value and you can allow more time, CacheWood can handle the online selling process on your behalf.

04

AGREEMENT & SHIPPING

We make shipping your phone simple.

If you decide to move forward, we'll send you an agreement outlining the transaction along with a prepaid shipping label to send your phone to CacheWood Mobile.

We'll also provide clear instructions on how to prepare, package, and ship your phone safely. You don't have to figure out the shipping process on your own — we'll provide the information you need before your phone is sent.

Once your phone is securely packaged and ready to go, simply attach the prepaid shipping label and drop it off with the designated carrier.

Start with an evaluation, and we'll guide you through the rest.

Download Phone Shipping Checklist (PDF)
05

PREPARE YOUR PHONE

Protect your data and prepare the device for transfer.

  • Back up anything you want to keep.
  • Sign out of Apple ID / iCloud, Google, and other personal accounts.
  • Turn off Find My iPhone and make sure Activation Lock is disabled on iPhones.
  • Perform a complete factory reset after your data is backed up and account locks are removed.
  • Remove your physical SIM card, memory card, case, and accessories unless requested.
  • Power the phone completely off before packing it.
  • Package the phone securely and protect it from moisture and impact using the instructions in our shipping checklist.
06

RECEIVE & INSPECT

We confirm the phone matches the evaluation.

After delivery, we confirm the phone's IMEI and identity, verify model and storage, inspect cosmetic and functional condition, confirm account and activation locks are removed, and repeat applicable device-status checks.

If the phone's received condition or verification results differ materially from the information provided during evaluation, we contact you before moving forward.

07

PAYOUT

Your payout depends on the path you selected.

Direct Buyout

Once the phone is delivered, inspected, and successfully verified, payment is normally issued within 2-3 business days after delivery. Payment may be made by bank transfer, Zelle, or check using the mutually agreed method that is most practical for the transaction.

We Sell It for You

CacheWood prepares and markets the phone, manages the buyer transaction, and handles the selling process. Payout is issued 30 days after the phone has successfully sold and been delivered to the new owner, provided there is no unresolved return, dispute, payment reversal, or marketplace hold.

READY TO START?

Tell us about your phone.

Get My Phone Evaluated